Questions salon owners ask
Straight answers, including where A-Hub does not do something, not just where it does.
Is A-Hub available for my salon right now?
- Not yet. A-Hub is in active development and isn't open for new salons. Join the waitlist and we'll reach out as it opens up.
What kind of salons is A-Hub built for?
- A-Hub is built for employee-based salons and spas, whatever the pay model: commission, hourly, or a mix, across hair, color, nail, skin, wax, barbering, and day spas. Apprenticeship and daily goals are core to how it runs, and its deepest tools, like commission calculation, are sharpest for a commission team. It's configurable enough to fit a smaller shop or a multi-location group too.
Does A-Hub send appointment reminder texts?
- Yes. A-Hub sends reminder texts and confirmations before an appointment, and that reminder is part of the evidence trail behind a cancellation or no-show fee if it ever comes to that.
Can I require a deposit to book?
- Yes. Requiring a deposit to book is a policy your salon controls, not something forced on every guest.
Does A-Hub replace my front desk or my stylists?
- No. A-Hub supports your team: phone and text answering for the hours the desk cannot cover, a faster checkout, clearer numbers. It doesn't replace the people running your salon. Guest-facing chair checkout is optional too, turned on per stylist, never a mandate.
Can guests check themselves out?
- Yes, if you turn it on. Chair checkout lets a guest pay, tip, and rebook from their own phone, and it's optional per stylist, never a mandate.
Does A-Hub handle payments?
- Yes. A-Hub includes integrated card processing, so booking, checkout, and payment run through one system, including enforcing your cancellation and no-show fee policy. Your salon is the merchant of record for its own transactions; A-Hub is the software platform.
Do I need new hardware?
- Not to use A-Hub day to day. If you want a card-present terminal at the desk, many salons qualify for a complimentary counter terminal that pairs directly with A-Hub over Wi-Fi, ask when you join.
How do chargebacks work? Can A-Hub fight one for me?
- When a chargeback opens, A-Hub alerts the salon with the date a response is due, gathers what it already knows about that charge, and writes a response with exhibits, submitted to the processor from inside A-Hub.
Does A-Hub replace my email marketing tool?
- For guest campaigns and automations, yes. Birthday, win-back, and first-visit messages go out through A-Hub, with consent checked before anything sends.
Does A-Hub do text message marketing?
- Yes, through the same consent-checked system as email, alongside transactional texts like reminders and confirmations.
What happens when phone and text answering hits a question it has no answer for?
- It says so instead of guessing, rather than inventing an answer a guest might rely on, and the question is there for the desk to answer and add to the playbook.
Can I change an answer the salon gives guests?
- Yes. The desk writes the playbook, in your own words. Change an answer once and it stays changed for every guest after, instead of waiting on a vendor's next release.
Does A-Hub track apprentice training?
- Yes. Reps, sign-offs, and model sessions are tracked in one place, with multi-signer promotion gates for moving an apprentice forward.
Does A-Hub handle employee time clocks and payroll reports?
- Yes: a PIN time-clock kiosk, and payroll-ready commission and hours reports. A-Hub doesn't move payroll funds or file taxes itself, so your existing payroll and tax process stays yours.
Can front desk and stylists have different permissions?
- Yes. Front desk, stylists, and admins see different tools and different data, based on their role.
Is A-Hub affiliated with Aveda?
- No. A-Hub can track Aveda-style tiered annual retail goals, like Club 22, for salons that use them, but A-Hub is an independent product and is not affiliated with, sponsored by, or endorsed by Aveda. Aveda® is a registered trademark of Aveda Corporation.
Is my data mine? Can I export it?
- Your business and guest data is yours. If you ever leave, you can export it for a reasonable period after.
Can A-Hub import my existing guest list?
- A-Hub can bring over your existing guest and appointment history as part of onboarding. Exactly what transfers depends on the system you're moving from, and our team handles the migration with you rather than leaving it to an automatic import.
How is A-Hub priced?
- A-Hub is subscription software for salons, priced per business to fit your locations and the parts of the platform you use. We haven't published pricing publicly yet. Join the waitlist or contact us and we'll walk through it with you.
Join the waitlist
A-Hub isn’t open for new salons yet. Leave your email and we’ll reach out the moment it is.