Refund & Cancellation Policy

Effective date: September 9, 2026

1. 1. Subscriptions. A-Hub is subscription software, priced per business and billed monthly or annually under the terms agreed with you. You may cancel at any time; cancellation stops future renewals and takes effect at the end of the current billing period. Access continues through the period already paid for.
2. 2. Refunds. Subscription fees already billed are non-refundable except where required by law or expressly stated in your service agreement. Setup and onboarding charges are non-refundable once work has begun.
3. 3. Billing errors. If you believe you were billed in error, contact us within 60 days of the charge. We review billing-error claims in good faith under the terms of your service agreement, and approved refunds are returned to the original payment method.
4. 4. How to cancel. Contact us at support@a-hub.app. Cancellation is effective when we receive your request, applied at the end of the current billing period.
5. 5. Guest transactions at the salon. Refunds for a purchase a guest made at a salon using A-Hub's payment features are handled by that salon (the merchant) under the salon's own refund policy, through the payments provider. A-Hub does not independently issue refunds for a salon's customer transactions.
6. 6. Merchant account after cancellation. Cancelling A-Hub does not automatically close a salon's separate payment-processing account. Processing fees, refunds, and chargebacks on prior transactions may continue to apply after cancellation under the payments provider's terms.
7. 7. Contact. A-Hub Technologies LLC · 330 SW Powerhouse Dr Ste 130, Bend, OR 97702 · support@a-hub.app.